Travel Directory
Asia Travel
Europe Travel
Africa Travel
Oceania Travel
South America
North America
Central America
Caribbean Travel
Travel to Asia Travel to Oceania travel africa travel europe Caribbean travel Travel to North America Travel to South America  

Travel Troubleshooter:An extra night,an upgraded price

Touristclick Croatia Travel News

Travel Troubleshooter:An extra night,an upgraded price

by Christopher Elliott

(Tribune Media Services) -- The rate at the Hilton Imperial Dubrovnik is 181 euros a night, which a phone agent confirms with Sheri Siegel. But when she tacks an extra night on to her reservation at the same rate, something goes wrong. Now her bill is more than $260 higher than she expected -- and Hilton won't help her. Can this hotel stay be saved?

Q: I'm having a problem with a hotel honoring a room price. I tried to book three nights at the Hilton Imperial Dubrovnik in Croatia, but for some reason the site wouldn't accept my dates. So I phoned Hilton's toll-free number, and was offered a rate of 181 euros a night. They never asked me how many people were staying in the room.

Hilton e-mailed me a confirmation and I prepaid the entire three-night stay for the room by credit card. Then I realized that I needed to add another night to my stay for the night before our return flight, so I called back. I was told that I could get an extra night at the same rate. They didn't send an e-mail confirmation this time.

When my credit card statement arrived, I was surprised to see that the charges from Hilton were more than $260 higher than what they had originally quoted. I tried to call and e-mail Hilton, but the best explanation they could offer was that there was a "different rate" for two people in the room. That didn't make any sense, because I had always known and planned to travel with my husband. There had been no mention of a "double" rate, and my reservation indicates nothing about number of people in the room.

TouristClick Travel Guides © Copyright TouristClick Travel Directory, Inc., 2004-2007. All rights reserved.
Touristclick Privacy

Singapore Travel news

here you can find an information from a local people, get advice from a local traveller, booking direct with a local hotel agent